How to Be Listed in the Senior Helpline Database

Agencies and businesses serving seniors, caregivers, and persons with a disability in Florida may be eligible to be listed as resources with the state's 11 Elder Helplines. For-profit businesses are listed in addition to government funded and non-profit programs in an effort to meet the needs of all seniors and provide options for those who can pay for the services they need. The 11 Helplines share one state-wide information and referral database that includes national, state, and local community resources. It is not only available to Helplines statewide, but it is also available for online searches.

The Senior Helpline is one of the 11 Helplines in Florida. It is a federally funded program at the Area Agency On Aging Of Pasco-Pinellas, Inc., a designated Aging and Disability Resource Center. The Senior Helpline provides information and referral/assistance services in Pasco and Pinellas Counties to seniors, caregivers, and adults with a mental health or a developmental disability.

The Helpline received over 21,000 calls in 2011. Out of state family and friends also use the on-line database on the Area Agency's website to locate resources and to email the Senior Helpline about community resources. The AAAPP website had over 199,000 visits in 2011.

Applying:

There are 3 separate documents below that are part of the application package: the cover letter, the inclusion-exclusion criteria for the database and the application. The application for the statewide database is available below as a Word document or as an Adobe pdf file that can be printed. Copies of the documents can also be obtained by calling the Senior Helpline at 1-800-96ELDER in Pasco and Pinellas and by calling 727-217-8111 from other areas.

Click here if you want to download free Adobe software in order to access the application package. If you have an older version of the software, you may need to upgrade in order to read the files.

Cover_Letter.pdf
(updated February 2012)

Statewide_Inclusion-Exclusion_Criteria.pdf
(Updated May 2012)

Statewide Database Application-2013.docx
Statewide Database Application-2013.pdf
(Updated December 2012)

Agencies and businesses that are interested in becoming part of the database must:

* Comply with the eligibility requirements listed in the Statewide Inclusion-Exclusion Criteria, including having been in business for at least one year at the time of application. (A pdf copy is provided above.)

* Complete and return the application including:

• Agency contact information
• Services that your agency or business is willing to provide as a stand-alone or primary service
• Areas served
• Eligibility requirements
• A paragraph that describes your agency or business, and should include any qualifications or amenities that should be considered in choosing your service.

* Provide copies of any licenses that the agency holds to do business.

* Sign the acknowledgment portion of the application. This signature is required by DOEA.

There is no charge to be listed in the state-wide Information and Referral database.

Return the application to:
Area Agency on Aging of Pasco-Pinellas, Inc.
9887 4th Street North, Suite 100
St. Petersburg, FL 33702
Attn: Beverly Burton

For more information, call 1-800-96ELDER in Pasco and Pinellas counties or, if calling from other areas, dial 727-217-8111.

Complaints

If complaints are received against an agency or business, then the Senior Helpline has the authority to remove the listing from the Senior Helpline database.