How to Be Listed in the Senior Helpline Database

Agencies and businesses serving seniors and their caregivers in the Florida counties of Pasco and Pinellas are eligible to be listed as resources with the Senior Helpline. For-profit businesses are listed in addition to government funded and non-profit programs in an effort to meet the needs of all seniors and provide options for those who can pay for the services they need.

The Senior Helpline is a federally funded program at the Area Agency On Aging Of Pasco-Pinellas, Inc., a designated Aging and Disability Resource Center. The Senior Helpline provides information and referral/assistance services in Pasco and Pinellas Counties to seniors, caregivers, adults with severe and persistent mental illness or with developmental disabilities.

Those who call the Senior Helpline are referred to government-funded programs, not-for-profit organizations, and for-profit businesses that are listed in the state-wide Information and Referral computer database. The Helpline received over 20,000 calls in 2010. Out of state family and friends also use the Area Agency's website to locate resources and to email the Senior Helpline about community resources. The AAAPP website had 189,396 visits in 2010.

The AAAPP is part of the network of Florida Aging Resource Centers and so the Senior Helpline participates in the Information and Referral/Assistance database that is used statewide in Florida. It is a searchable database that includes community resources for Pasco and Pinellas Counties as well as other areas of Florida. It is not only available to Helplines statewide, but it is also available for online searches.

Applying:

There are 3 separate documents that are part of the application package. They are available below as Adobe pdf files that can be printed or they can be obtained by calling the Senior Helpline at 1-800-96ELDER in Pasco and Pinellas and by calling 727-217-8111 from other areas.

Click here if you want to download free Adobe software in order to access the application package. If you have an older version of the software, you may need to upgrade in order to read the files.

Cover_Letter.pdf
(updated March 2011)

Statewide_Inclusion-Exclusion_Criteria.pdf

Database_application-Senior_Helpline.pdf
(Updated March 2011)

Agencies and businesses that are interested in becoming part of the database must:

* Comply with the eligibility requirements listed in the Statewide Inclusion-Exclusion Criteria, including having been in business for at least one year at the time of application. (A pdf copy is provided above.)

* Complete and return the application including:

• Agency contact information
• Services that your agency or business is willing to provide as a stand-alone or primary service
• Areas served
• Eligibility requirements
• A paragraph that describes your agency or business, and should include any qualifications or amenities that should be considered in choosing your service.

* Provide copies of any licenses that the agency holds to do business.

* Sign the acknowledgment portion of the application. This signature is required by DOEA.

There is no charge to be listed in the state-wide Information and Referral database.

Return the application to:
Area Agency on Aging of Pasco-Pinellas, Inc.
9887 4th Street North, Suite 100
St. Petersburg, FL 33702
Attn: Beverly Burton

For more information, call 1-800-96ELDER in Pasco and Pinellas counties or, if calling from other areas, dial 727-217-8111.

Complaints

If complaints are received against an agency or business, then the Senior Helpline has the authority to remove the listing from the Senior Helpline database.